Orders go into production when the order is placed in our online store, and we try to send the photos as soon as possible after the order. You will receive a delivery confirmation by email when the photos have been shipped. The delivery time of a letter can be 1-2 week average, sometimes even more due to the mail carrier's delays.
If your order has not arrived, please check that you have entered the correct address information when ordering. You can check it in the order confirmation you received by email. Please note that during the fall season the delivery time may be longer due to a high volume of orders. If you notice an error in the address, or the order does not reach you within three (3) weeks of shipping, please contact our customer service.
Keywords: Lost, late, delivery time