Registration and photoshoot
Photos and online store products
- Can the limited discount period of the photos be extended?
- Is it possible to order a Special Portrait as colored photo?
- Can I purchase digital files of my photos?
- What is a Special portrait?
- Can I use a school photo as a passport photo?
- How long are the discounted prices valid in the online store?
Ordering and delivery
- How long is the delivery time for orders?
- The product I ordered arrived damaged. What should I do?
- Can I automatically receive photos at home without a separate order?
- How long do I have to purchase the photos?
- What can I do if another person also wants to order my child's photos?
- What should I do if I haven't received my order?
Frequently Asked Questions
- I selected invoice as the payment method, but I haven’t received it. What should I do?
- I received a message about old photos being deleted. How can I extend the storage time?
- Why did I receive stickers that are not pre-cut to shape?
- I bought a digital passport photo from the online store. How can I attach it to my passport application?
- How can I block photo-related reminder messages?
- The online store requests a Protection key. What is it?