Frequently Asked Questions
- I selected invoice as the payment method, but I haven’t received it. What should I do?
- I received a message about old photos being deleted. How can I extend the storage time?
- Why did I receive stickers that are not pre-cut to shape?
- I bought a digital passport photo from the online store. How can I attach it to my passport application?
- How can I block photo-related reminder messages?
- The online store requests a Protection key. What is it?
- I did not receive the Publication notification for the photos, why?